Oliver and Associates Live Chat User Guide

Overview:

There is a live chat system in place on the Oliver website (www.oliver-and-associates.com). It allows instant messaging (text chat) between agents and website visitors. The Internet is a resource many people are taking advantage of and this is an excellent opportunity to interact with these potential clients.

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Table of Contents :: Logging in :: Chat Request Monitor :: Accepting a Conversation :: Initiating a Conversation :: The Chat Window :: Canned Responses :: Canned Commands :: Initiate Messages :: Preferences :: Spam Blocking :: Viewing Transcripts :: Logging off